FAQ

  • How to activate the promo code?

Promo code under your account can be entered on the website, in television and mobile applications

1) On the site, click on the account icon in the upper right corner, select the 'Subscriptions and purchases' tab. In the opened section, in the right part of the screen there will be the field 'Promo code and activation of the club card'

If in the letter in which the promo code came, there is a link to the promotion page (landing page), the promo code must be entered in this landing page, following the link from the letter

2) In the TV application, you must open the 'Profile' section and click on the 'Promo Code' button to the left

3) In the mobile application for Android, enter the account settings (button in the center of the top panel) and scroll down to the 'Activate promo code' field


  • How to disable trial subscription? Unlink the card?

1) If a trial subscription was made on the website www.tvzavr.ru, in your personal account in the 'Subscriptions and Purchases' section, you must select your subscription and click on the button 'Unsubscribe'. After that, the money from the card will no longer be charged. You do not need to untie the card

2) If the trial subscription was made in the TV application, in the “Subscriptions” section of the application, select the required subscription and on its page click on the 'Unsubscribe' button on the left. After that, the money from the card will no longer be charged. You do not need to untie the card

3) If a trial subscription was made out in an iOS application, it is disabled not in the application, but in the Device Settings: Settings (system settings) -> iTunes Store and App Store -> Apple ID (your apple id, first line above) - > View Apple Id -> Subscriptions -> Select the TVzavr app and disable the subscription for it


  • I forgot password. What to do?

To restore a lost password, use the “Remind a password” button located in the window that opens when you click the “Login” button in the upper right corner of the site

A new password will be generated automatically and sent to you by e-mail or to your phone


  • How to change the username or password?

Your e-mai or phone number is used as a login, after registration is completed, it cannot be changed. You can change your personal account (personal information section) your name / pseudonym (other users of the site see you under this name). You can also change your password in the personal account (“Personal Information” section). To enter your personal account, click on the icon in the upper right corner of the site


  • I can not register, log in

When registering please note that your email address or phone number must be specified without errors - on the email. the address or phone number will be sent to you when you want to change it. To access the site, use as a login full e-mail or phone number and your password. You can also use the 'Remind password' service


  • I did not receive a confirmation email with a new password

This situation is possible if you have incorrectly entered your e-mail during registration. Also, some mail services may mistakenly classify a letter with registration confirmation as unwanted (try searching for it in the Spam or Suspicious folders)


  • What are the advantages of registration, because it is optional?

A registered user can:
— comment on films and participate in discussions;

— create playlists and favorites list;

— see your movie history and comments left;

— set the ratings of films and receive automatic recommendations for viewing based on their preferences;

— take part in sweepstakes, win prizes and invitation cards for film premieres;

— participate in quizzes, contests and photo contests


  • How to delete my account?

If you do not want to receive our newsletter, you can unsubscribe from it in your personal account (click on the icon in the upper right corner of the site, select the 'Profile Settings' section, deselect the 'Yes, I want to receive a subscription with updates, promotions and gifts' and click save button). Or ourselves, at your request, can remove you from our mailing list. After that, the fact of registering and having an account on our site will no longer remind you of yourself. In the future, your account may be useful to you - this account is the same on all devices on which tvzavr (smartphones, tablets, SmartTV TVs) are running. If you want your account to be completely removed from our database, we recommend that you contact technical support, after which we will delete your account permanently


  • How to unsubscribe from the newsletter?

On www.tvzavr.ru, you need to go to your personal account (by clicking on the icon in the upper right corner of the site), select the 'Profile Settings' tab, uncheck the checkbox “Yes, I want to receive a subscription with updates, promotions and gifts” and click the “ Save. ” If you have forgotten your password, use the “Remind password” button, which is located in the window that opens by the “Login” button in the upper right corner of the site. If it is difficult for you to get into your personal account, we recommend contacting tvzavr technical support, and we will remove your e-mail from the mailing list


  • I paid for the movie (subscription), but I can not watch it on TV, it requires payment again (gives an error)

Paid movies in the tvzavr application can be watched on Samsung, LG, Panasonic, Philips, Sony, Toshiba TVs. 1. If the error occurred while trying to watch a movie on the above brands of the TV or computer, make sure that you are authorized on the device / site. 2. If you are authorized, but the movie still does not start, write to your tvzavr technical support your TV model, we will fix the problem as soon as possible or refund your money. 3. If you do not have TVs of these brands, and you do not want to watch a movie on your computer, please contact tvzavr technical support and provide information that identifies your payment (phone number or Yandex wallet, the last four digits of the card number, etc. .) - we will refund your money.


  • How to download a movie from the portal tvzavr.ru?

We are a legal online cinema and work strictly according to the agreements concluded with the official film holders. According to these contracts, we have the right to show films only online. Exceptions are mobile apps (for Android and iOS). On mobile devices, it is possible to download certain movies, and then watch them in the application offline, without the Internet


  • Why does the search for the title produce any films you like, only not the one you need?

We have implemented a strict search, because users do not always know the exact name of the movie. The search phrase is searched not only in the title of the film, but also in the sections “Actors / Directors” and “Description of the film”. But if the title of the film is set correctly, then if we have the required film, it will be issued first in the list, very rarely - the second or the third. Therefore, if there is no one you are looking for among the first films in the list, it means that we have no such film on the portal, unfortunately


  • Why isn't my movie (series) playing from the beginning?

Apparently you or someone else has already launched this movie under your account. You need to go to your personal account (click on the icon in the upper right corner of the site), select the “Profile Settings” tab, uncheck the “Continue viewing from the stop” button and click the “Save” button. Or, alternatively, you can log out - in anonymous mode, movies always run from the beginning (for free movies)


  • Why did such a movie go missing?

We are a legal Internet cinema and broadcast only those films, the rights to show which, we buy from the official copyright holders. The rights are sold for a certain period and upon its completion we are forced to close films. But we always listen to the opinions of our users. If there is such an opportunity, we always try to roll over contracts with the right holders for a new term


  • Why is advertising played? How to remove it?

tvzavr is a licensed Internet cinema and under agreements with Internet providers we are required to show advertisements for free broadcast of films. If a user subscribes, we don’t have to show ads, and we don’t show it, including almost no free movies. Currently, we can subscribe to paid movies (you can watch movies by subscription without ads and all free movies without ads). You can also subscribe to a free online movie without advertising (paid movies are not included in this subscription)


  • Why are almost all movies gone or unavailable for viewing?

Most likely, most movies are not available to you by the GeoIP filter. You either went to foreign countries, or your location is determined by the IP address your provider provides you. If you are in Russia or the CIS, we recommend that you contact your Internet service provider with this problem. If you are looking at your computer, in the Opera browser, check that you may have Turbo mode turned on, in this case, the Internet traffic goes through Western Europe. Turbo mode must be disabled


  • When you click on the 'Play' button, nothing happens / there is no 'Play' button in the player at all

1. Clean your browser’s cache. 2. If you have the opportunity, try to access our site through another browser. 3. If you watch our movies for free, each movie starts with an advertisement. Sometimes ad blocking programs are installed on the computer - in such cases the film will not run, ad blocking must be disabled. 4. If none of the methods helps, we recommend contacting tvzavr technical support


  • An error appears in the player (network error, server error, etc.)

1. Clean your browser’s cache. 2. If you have the opportunity, try to access our site through another browser. 3. If none of the methods helps, we recommend contacting tvzavr technical support


  • An unavailable message appears in your area

We are a licensed Internet cinema and we show films only in those regions in which we have the right, according to agreements with the owners of these films. If you live in Russia and watch a movie on the website www.tvzavr.ru in the Opera browser, check if you have the turbo mode turned off. When turbo mode is enabled, Internet traffic goes through European servers; this mode should be disabled. If you live in Russia, but you still get an inscription about unavailability in your region, we recommend contacting tvzavr technical support - we will try to update the GeoIP database


  • The film writes about age restrictions. Some movies are launched, some are not

1. Probably, these films are inaccessible to you on age restriction. If you are over 18 years old, check in your personal account whether the date of your birth is correct. 2. Try logging out and running the movie as an anonymous user. In this case, the player will ask you to confirm that you are 18 years old - after confirming the film should run


  • The message “Advertising is loading” appears and nothing happens

Most likely, you do not load any commercials. With a free preview before the film, as well as after a pause, we are advertising. Advertising is not from our servers. Perhaps some advertiser's server is overloaded and it can not start. Try to start the movie after a while, we hope that this was a temporary problem and a little later the movie will start. If the situation does not change after a few hours or the next day, we recommend contacting tvzavr technical support


  • The movie starts, but slows down / twitches

1. Try to reduce the quality of the video using the button in the form of a gear on the player control panel. 2. Try running the movie, pause it. Wait a few minutes, then click "Play" again. Perhaps after that it will go without hanging. 3. Clean your browser's cache. 4. Turn off the update of Windows and Adobe software, scan web traffic with antivirus (firewall settings) - after that the playback speed should increase. 5. If none of the above methods help, try to start the movie after a while - perhaps this is a temporary problem due to network overload


  • How to watch tvzavr on Samsung TVs?

You need to go to the Samsung Apps application store, find the “Cinema and TV series” application (green eye in the picture) and install it (completely free). After installation, the application will appear in your list of installed applications. The application is available only to users from Russia or neighboring countries (Belarus, Ukraine, Kazakhstan). For users living in foreign countries, we have the application "Russian Cinema" / "Russian cinema" (in the picture - matryoshka), available worldwide


  • How to watch tvzavr on LG TVs?

You need to go to the LG application store (on different models it may be called 'LG Apps', 'LG Store', 'LG World', 'LG Smart World'), find the Cinema and TV shows application (in the picture is a green eye). ) and install it. After installation, tvzavr will appear in your list of installed applications. The application is available only to users from Russia or neighboring countries (Belarus, Ukraine, Kazakhstan). For users living in foreign countries, we have the application "Russian Cinema" / "Russian cinema" (in the picture - matryoshka), available worldwide


  • How to watch tvzavr on a Panasonic TV?

You need to go to the app store Viera Connect Market, find the application "Movies and TV series" (in the picture - the green eye) and install it (completely free). After installation, the application will appear in your list of installed applications. The application is available only to users from Russia or neighboring countries (Belarus, Ukraine, Kazakhstan). For users living in foreign countries, we have the application "Russian Cinema" / "Russian cinema" (in the picture - matryoshka), available worldwide


  • How to watch tvzavr on Philips TVs?

You need to go to the App Gallery app store, find the “Cinema and TV Shows” app (green eye in the picture) and install it (completely free). After installation, the application will appear in your list of installed applications. The application is available only to users from Russia or neighboring countries (Belarus, Ukraine, Kazakhstan). For users living in foreign countries, we have the application "Russian Cinema" / "Russian cinema" (in the picture - matryoshka), available worldwide


  • How to watch tvzavr on a Sony TV?

You need to go to the application store of your TV, find the application "Cinema and TV series" (in the picture - green eye) and install it (completely free). After installation, the application will appear in your list of installed applications. The application is available only to users from Russia or neighboring countries (Belarus, Ukraine, Kazakhstan). For users living in foreign countries, we have the application "Russian Cinema" / "Russian cinema" (in the picture - matryoshka), available worldwide


  • How to watch tvzavr on a Toshiba TV?

You need to go to the Market Place app store, find the “Cinema and TV Shows” app (green eye in the picture) and install it (completely free). After installation, the application will appear in your list of installed applications. The application is available only to users from Russia or neighboring countries (Belarus, Ukraine, Kazakhstan). For users living in foreign countries, we have the application "Russian Cinema" / "Russian cinema" (in the picture - matryoshka), available worldwide


  • How to watch tvzavr on Philips TVs?

You need to go to the App Gallery app store, find the “Cinema and TV Shows” app (green eye in the picture) and install it (completely free). After installation, the application will appear in your list of installed applications. The application is available only to users from Russia or neighboring countries (Belarus, Ukraine, Kazakhstan). For users living in foreign countries, we have the application "Russian Cinema" / "Russian cinema" (in the picture - matryoshka), available worldwide


  • How to watch tvzavr in TVs, if you are in foreign countries?

The tvzavr application is available only to users living in the CIS countries. You can try to install it by changing the localization to “Russia” in the settings of your TV (location = Russia), then tvzavr should appear in the app store (in the store the application is called “Cinema and TV series” - a drawing in the form of a green eye) of your TV. For users living in foreign countries, we have the application "Russian Cinema" / "Russian cinema" (in the picture - matryoshka), available worldwide


  • Movies are slowed down on TV and on computer

We show movies on TV in the highest possible quality. Therefore, for a normal viewing of movies on TV, a wide, stable channel of communication with our server is necessary. Most likely, it is the quality of the communication channel that does not always allow you to watch movies on TV normally. Click on the extreme right button of the player control panel (in the form of a gear) and try to reduce the video quality. For example, if the maximum quality of a movie is 'Full HD', manually set the quality to 'HD', etc. Perhaps with less quality the film will not slow down


  • Movies do not play or slow down on the TV, but they play normally on the computer

Try updating the application and firmware of your TV. If the situation does not change after that, we recommend contacting tvzavr technical support